By Performance Research Associates

ISBN-10: 0814414443

ISBN-13: 9780814414446

brand new consumers are hard provider that's quicker, greater, and extra customized than ever prior to. How can companies make sure that they're ready to satisfy that problem? the newest addition to the best-selling Knock Your Socks Off Service(R) sequence, 101 actions for supplying Knock Your Socks Off Service presents readers with the sensible instruments and cost-efficient education required to assist meet their shoppers' wishes.

Taking the original place of seeing issues from the customer's point of view, this number of enjoyable and enlightening routines teaches customer support managers and staff priceless how you can support their organisations offer world-class provider, and is helping them create an motion plan for development. Written within the related available and funny kind that made Delivering Knock Your Socks Off Service so renowned, this better half consultant covers such issues as:

- how you can say no

- empathy vs. sympathy

- carrier restoration

- listening

- e mail

- mobile talents

- consumers from hell

- successful phrases and soothing words

- watching for buyer wishes

- construction reliability

- patron suggestions

- protecting a pressure log

- and extra

those basic yet powerful actions take simply mins, yet convey really robust, lasting effects.

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101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates


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