By Performance Research Associates
Taking the original place of seeing issues from the customer's point of view, this number of enjoyable and enlightening routines teaches customer support managers and staff priceless how you can support their organisations offer world-class provider, and is helping them create an motion plan for development. Written within the related available and funny kind that made Delivering Knock Your Socks Off Service so renowned, this better half consultant covers such issues as:
- how you can say no
- empathy vs. sympathy
- carrier restoration
- e mail
- mobile talents
- consumers from hell
- successful phrases and soothing words
- watching for buyer wishes
- construction reliability
- patron suggestions
- protecting a pressure log
- and extra
those basic yet powerful actions take simply mins, yet convey really robust, lasting effects.
Read or Download 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) PDF
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Additional resources for 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates