By Janelle Barlow,Claus Møller,Tony Hsieh
Using quite a few real-life examples, A grievance Is a present indicates accurately tips to deal with proceedings in a manner that brings profit in your association and pride in your clients – even if you need to say no. the second one version positive aspects brand-new chapters on receiving and responding to lawsuits of the net; a brand new part on how you can care for and benefit from court cases which are directed at your for my part; and, turning the tables, a piece on how one can bitch constructively and successfully. And all through, the textual content has been seriously revised, with a wealth of latest examples, instruments, and strategies.
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Extra info for A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow,Claus Møller,Tony Hsieh